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  Copyright © 2004
  Captiva Digital, LLC
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_ Captiva Digital, LLC Frequently Asked Questions
General Questions

* Frequently Asked Questions about Captivideo Service
* Frequently Asked Questions about Captivaudio Service
* Frequently Asked Questions about Captivimage Service
* Frequently Asked Questions about Captivevent Service


Why should I use Captiva Digital?

We're ACCESSIBLE ... Captiva Digital is a New Jersey-based company, located in Madison, NJ. We are conveniently located and can provide quick and timely service in person or via secure shipping. We provide direct processing so your treasured assets are always safe with us. (Other conversion service bureaus ship your treasured memories to a third-party facility.)

We're PERSONALIZED ... Our services include personalized assessment and handling of your video, audio, and photographic collections. We can tailor the service to meet your needs, converting multiple video or audio tapes to a single disc. (Other conversion service bureaus offer single video- or audio- to-disc conversion.)

We're KNOWLEDGABLE ... Captiva Digital has over 20 years worth of expertise with multimedia technology. We have the expertise and production facilities to professionally capture, convert, and enhance your video, audio, and image collections digitally.

See About Us to learn more.

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How long does it take to process my order?

When you place your order, we will schedule the services and estimate the delivery date. After we receive your recordings (video, audio, or photograph), it takes about 5 to 10 business days to actually process your order.

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How are my new discs packaged?

Collections over 10 discs (DVD or CD) are packaged in a zippered case which holds your entire collection in protective sleeves for easy access and mobility. Smaller collections are packaged in slim jewel cases, with each DVD or CD in its own case for easy access and convenient storage.

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How are my memorabilia and collection handled?

Unlike other conversion service bureaus, we offer an accessible and personalized service that ensures your treasured assets are kept safe during processing, from start to finish. Your memories are returned to you as the highest-quality digital entertainment.  

We personally handle your memorabilia (videotape, photographs or recordings), and process them in-house so they are always safe with us. Upon completion, we provide personally handle delivery of your new DVDs or CDs along with your original memorabilia.

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Can I play my Captiva Digital DVDs and CDs on my PC?

Yes, you can if your personal computer or laptop is equipped with the right software player. You need a DVD-ROM drive to play Captivideo DVDs, Captivimage DVDs, and Captivevent DVDs. You need a CD-ROM drive with MP3 software to play Captivaudio CDs.

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FAQ about ... CAPTIVIDEO  |  CAPTIVAUDIO  |  CAPTIVIMAGE  |  CAPTIVEVENT

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